Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
great products, I ordered two pairs. they warm up very fast, no more cold feet outdoor. I will recommend this store to everyone.
Everything is chic and comfortable but it is better to dress Yesha and thin socks on the faith of these
BON PRODUIT
All right. It warms at first sight, but I wouldn't know how much temperature it comes at. I guess inside the jacket you'll notice a lot.
Great quality item, I wasnt expecting this to be so nice it is made very well.. Great price. love this thank you store.
Fastest package! 6 days to Peter! Very warm, it warms well, but so far I can not figure out what exactly the sequence the heaters turn on and what it depends on. Because one was very warm, and the others were not particularly felt at the maximum mode.
Excellent Product took about 12 days, thanks to the store for telling me the size I needed
Everything is fine, but thought that it is charging and then you already go. But you need to always be connected to the network
Goods arrive early in about 2 weeks. I used it on a motorcycle for 2 hours, but it feels good at 35 ℃. This season in Germany is too hot at 45 ° C. I liked the product very much.
Happy, meet expected, ideal for walking.
Good product. It has a soft or elastic fabric. It's comfortable on the foot. I don't know if it isolates from the cold because it hasn't been tested yet. The part with aluminum is a striking thing, but if it does its job it's worth it. The shipment took quite a while to arrive considering that shipment was requested.
Delivery fast description accurate, delivered literally in a week, checked fell to the powerbank everything works warm, the heat strong even, in winter fishing will be the most, when the shutdown cool quickly.
Socks look the simplest cotton. On one sock the loop left. Where the battery is attached. There was a hole. Batteries are discharged. I had to buy adapters. Heats. After wearing socks, I will add a review. DEelivery fastly
too fast!!! very good product!!!! too hot!!!!!
Small for me I should have taken. It heats very well. Thanks for the sock pair
Well made sockes, size suitable, works like please
Good product Fast shipping Charging and turn Ebony straight foot heat being good. What steps is the weather can be used according to the the four elements.
I've tried out different kinds of heated socks, and these were nice a surprise. I was impressed by the quality of the material and the workmanship, with both the heating spiral and the wire to the batteries nicely hidden away. Then came the testing: based on previous experience, I expected to need the higher heating level, but most of the time the lowest was fine for me. The batteries charged quicker and even lasted longer than advertised, which was also something I did not expect. All in all a good product. The only con for me is that just the toes are heated. Now I knew this when I bought them, so this is not a critique on the product itself. Unfortunately, it's very hard to find heated socks that heat the entire foot instead of just the toe. And while these socks work great, it's still annoying to have warm toes while the rest of your feet remain cold. So if this brand would come out with socks that have a larger heating area, I would buy them in a heartbeat.
It's been a half month. I ordered Green, as in the picture. All norms, work and warm. Do not say that it's straight fire, but it's not cold yet, let's see how in the cold they will behave. I thought that the heating area would be much more, but it turned out only with a matchbox over my fingers .... Quality is good, although it pleases
Receive the heated socks and check the heating work. warm up. The quality of the socks is good and I plan to buy them for my wife again. I recommend the store to be reliable and fast delivery. Five stars