Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
The goods went more than two months, ordered 11.11 received 21.01 2020 took with a margin, but it turned out that it was still small. On the floor a year Size 12 m small. I have to give someone. As for quality, good.
The quality is excellent, but for 2 months-the size of 3 m back to back
delivered super fast (ordered 3january -came 17 january), very good quality, product is just like on the picture, soft cotton material and without any smell. highly recommended
very good quality, I recomend it
Quality at altitude! Quickly came very satisfied!
I ordered 11.11 for sale, so the parcel received only 14.01, that is, already after the expiration of the protection period of the order. The store extended the defense himself. The material quality is normal, it looks like cotton. The suit smells a little rubber, I hope it is washed out. The color of the strips is pale green, not gray, as it seemed to me. In size took 12 m. The child is now 7 months old and has a height of 71 cm, there is a stock of length of 3 cm, so the suit is designed for growth somewhere from 74. The suit is sewn very neatly, its money is worth it. You can take, I recommend.
Suits are super all as in the picture!!!!! bright sewn very neatly!! store recommend
Very satisfied! Excellent quality! The order was exactly a month.
The product is very high quality, soft. At a height of 60 cm, I ordered a size of 6 m, just right. The overalls with asterisks are very convenient because rivets between the legs, you can easily change the diaper.
Very good quality, arrived early
Great product, size just right and great mesh, highly recommend!!!
6 months corresponds to size 68
It came on time. The store is always in touch. The quality is excellent. Does not creak, does not smell.
The product is of good quality, it is exactly as shown in the sales image. Only since I'm from Mexico the delivery takes about 3 months to arrive
Wonderful, mention that arrived very early. Simply loved
The quality is excellent. I order a second time, as last time I was guided by the age and came to the butt. So I photographed the table on the package, it gives more understanding. It is better to take on a larger size, so it was much to grow.
I ordered a nine months… and I wrong XKE I would have to order a 0-3 months XKE me serve X may… As catsuits are beautiful
Delivery about 2 months (with holidays). But at least the package arrived and quality is very good. Im suprised. No strong smell. Soft cotton and strong seams.
Excellent quality! Thank you store!
Good quality, but sizes are different my 3 months baby girl is wearing 6 M size
Really beautiful baby suits! Thank you very much dear stores! I'm so happy!
Great overalls. Quality sewing. Color has not changed. I ordered for a height of 62 cm, were almost just, now the growth of 70 cm is already too small. Delivery month.
Buttons are stiff, the sleeve is very short I took the size of 9 m, I do not know what will be, probably 6 m suitable, I did not try to wash From White I'm delighted, embroidery quality (as on blue), but White is longer than blue, although the size is the same 9 m