Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Everything is perfect
Great fit, great quality, I ordered size L although usually I wear M
Gloves are excellent. I ordered the size L, as soon as I got out of the package seemed huge, but no, it's just they are very dense. At my size, the hands sit perfectly. Straps immediately better to sew.
Bomb
Gloves are excellent
Ordered on sale 11.11, walked 2.2 months ( Gloves top, their money are worth, it is better to take these than cheaper ones from this company, took on the big hand XL, fingers ~ 10 cm came well. Do not stink
Shipping 2 months, but the gloves are very good quality
As always the product is excellent, delivery 2 weeks to cheats.
Thank you! Everything is fine! Cool gloves!
Gloves came to Kazakhstan Almaty for 3 weeks, the quality is chic, worth its money. Warm, quality! I advise everyone, you will not regret it!
Feels warm and soft, great quality and every glove has an hanger. So you can let them hang of your wrist to eat something. The thumb also can't stretch to much so it's less easier to get injured. The padding also feels nice and the rubber is grippy. The little skipass pocket is just large enough for a credit card size pass. (Which is used in most ski resorts).
Very good gloves. I recommend
Gloves are cool, warm, comfortable pockets for skipas, liked the presence of rubber bands, but they are desirable to sew well. I do not know why but the gloves dry for a long time from the inside, perhaps because of thick fur.
For this price, the goods are excellent! I recommend!
Good gloves, took under protection for a larger size. For 10 days came to the Chelyabinsk region.
Super gloves, in appearance and when dressed, it seems super warm, you need to try on the slope, the finger for the sensor works,
I went to minus 23 today. They're really hot. Do not get wet. Only the loop for the hand slightly dispersed on both gloves, I advise them to sew stronger (it is the place where the elastic is sewn to itself)! And so I advise! Skipas is freely placed in the pocket
Very satisfied with the purchase! Perfectly guessed with the size for yourself and wife. For myself I took the size L and in the photo there are the sizes of my palm. Very warm gloves and quality for such a price is just excellent. The phone responds only to the index finger. Track was well tracked.
Delivery fast, quality in appearance, good, sensor working!
Good gloves. Fully correspond to the description.
Really very good quality. Bravo
A month to Kazakhstan, I recommend.
Gloves are lovely. Correspond to the description, warm, quality. I recommend
The quality is good, but XL was small. In Butt width (which is unacceptable because in tight gloves hands will freeze) and somewhere on the size or two small in length. I'll have to give someone...
Excellent gloves, size matches