Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Not used but looks very good. Like the picture and description
The store is good here. The first impression is positive, exactly the same punching current in our physical offices there are devices, when I went to Sessions, very helped with my problem. otherwise, I haven't studied it yet, which is how, but I'm learning fast. seller thanks! I recommend.
All those who came came and ordered all the great things, I was contagious. Seller and we give to the delivery students uncle, to new purchases.
Got in good condition works fine. Thanks to the store.
The goods I received only when I turn it on it makes a sound and does not work shorter I'm not happy with the goods I want to be returned money because the goods do not work
Loved the product satisfied
Working properly, impression as if troszkę kopał but apparently on this involves its operation, delivery courier about 10 days
I liked the massager, when you put it on your neck, it's like small vibrations go all over your neck., plucks. Once I did, not bad. We need two more minutes of finger batteries, they do not go in the kit.
The cargo came in 27 days. They built a robust package, you can adjust the level of vibrating speed for those who will get electricity... Thanks, Chinese friend.
Thanks to the store everything works fine hiss and stunning cool
Fast deliver , I already try it and i love it thank you
Shipping super fast. Especially not tested, but powered by 2 batteries. The sensations of tingling the current of different forces. Interesting thing. Instruction in English, no translation.
Good quality products accurate delivery I'm looking forward to the next deal
Works such as described and within 14 days delivered
Thanks to store: the goods was received by registered cargo and packed in a very reliable way
Good product
Packed well. Ordered for Mom. Later I will add a review track number is read completely. Recommend store
Clearly
Very quickly came the goods. Very well and carefully packed. There were no batteries, so I'll try it tomorrow. I hope there will be a great gift to parents. Instructions in the Russian language was not, but the Internet with translation will help. I thank the store, and I think I can order more. Happy new year!
5+
Missed only the pads at 1 article
Good thing. After use, blood pressure was 128 by 86, and before use was 139 by 90. I bought it for this, I'm very happy .. After 15 minutes of use turned off itself-this means that even to monitor the time is not necessary, there is a timer. I recommend those who have osteochondrosis of the neck and high pressure. Thank you chinese friends
I don't think it's that good at massage. more of a novalty
Thank you, class!! Very satisfied. Figured out almost immediately, thanks for the instructions on the site.
Massager arrived after close to 3 weeks from order. Goods consistent with the description for auction. All works. Is powered on batteries.