Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Very happy, I measure 1,73 and p is o 75 and goes something fair, but perfect for me, I bought XXL, if mid is over 1,70 I recommend XXXL, always buy a size above what they recommend, XXL is M in Spain
The jacket as a whole is not bad warms only from behind and all
there's a big cut in the coat!
The size was perfect thanks to the size chart and suggestions by height and weight. It works perfectly and generally with superior quality than I expected. A bonus is that it's water repellent.
My husband is delighted
The jacket is cool, the only thing that is small, choose a size, or even two more. In itself, it is warm, you can even not include heating. Delivered quickly, everything is cool.
Height 177, weight 84 kg took 3XL approached, heating works, materials bolie mania, threads like Nowhere stick out, the Murray jacket was badly sewn pocket, not terribly sewn himself, in general, the thing is not bad.
I do not advise! It warms then it warms, but in general slag. Pockets are small, their three-little! The collar rests on the chin, it is also short. Growth 182, weight 70. I took XXL-did not fit, the arms are short.
Very good!!
Very comfortable, and the heating works perfectly fine, I also like that the coat is windbreaker. Go for it , you won’t be disappointed
The parcel did not come. The money was returned.
H: 1m82 P: 88kg of sporty body. Xxxl is perfect by being bent near the body.
I am 185cm, 70kg and 4XL size is fine, but sleeves are still a little bit short.
The parcel did not reach but the money was returned without problems no complaints
The jacket is very nice but the sizes are different than in Europe. I ordered a jacket for myself but my son wears it because the size is too small. Size XXXL corresponds to L in Europe.
Jacket Super, all works exellent, size perfect, acc. Table. Recommend!
Super but already torn inside
On height 172 cm, weight 85 kg. 3XL is small, do not believe those who write, normal. With the specified parameters, this Gondon is tight. If you want to pry the jumper, it will be possible to dress it on the top of the jacket. And so it looks pretty, sewn well, heats in three modes in the waist and neck, in the sleeves there are pulling gum, thought that there is nothing there and will blow out, wrong.
Too small Chinese size ..
The jacket is excellent, the material is good, sewn neatly. At 48-50 came 4XL
The jacket is wonderful, everything works. first ordered the size XL was too small, ordered the second time 2 XL was also too small in comparison with both jackets they are just the same in size.
To the touch is pleasant, soft, style as in the description. After reading the reviews, I ordered a size XXXL for 174/70. Total: short sleeves in the shoulders are not enough. Gave the child 164/50 (in the photo he), a little more.
Fast delivery, thanks to the store, the jacket sat down in size, came discharged or until figured out I hope not broken, later I will add
The description of the article is the same as in the pictures only the shipment was very lousy. My package was misplaced and I went to claim at the post offices they told me it was already delivered the package to what I contacted the store and he can only follow up to the shipment of China that those responsible for the parcel of my locality would be responsible. Well at last I asked my coworkers if they avored the package to what they told me that no. I had to wait until 4 days later ask a clothing store that's about 3 local my job. Ask the manager if I happen to pick up a package in my name and he said yes, that he was waiting for the person to claim the order or the Post staff to arrive to return the mail. Anyway it was all a headache but thank God I have my package with me
The sizes are Asian sizes I do M and after talking with the store this one tells me to take XL and fortunately but I'm still a little fair so a 2xl would have been a little better but for the price we will start again next year ordered