Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Excellent jacket, all as in the description. Maybe not hit the size, maybe L would be better. But the shoulder seam is in place, and the jacket is free at the waist. Connected the battery, 5 minutes and the back warms. The other day I'll try to walk through the cold. The quality of sewing at a high level, only a couple of threads trimmed. Even in branded things, although I understand that everything is sewn in China, the quality is much worse. The material, felt, pleasant. The jacket almost did not crumple, put on and go. I recommend.
Short sleeves. Otherwise OK
It seems to warm. Let's check it out.
On the way more than 40 days. Heating only in a circle in the lumbar region. But it warms very well. At 1,82 and 78 kg. Took 2XL. even a little big. Of the minuses: There are not enough weights at the bottom of the jacket and there is no sewn hanger. The hood can be made by volume bigger, and so everything is OK.
Delivery to Peter about a month. Packed well. XL on the Russian 46 sat well. I did not check the heating pad. How to check I will add feedback. Threads stick out in places. There is a smell not strong, I think it will fade.
Even without connecting the battery is a very warm jacket, although, at first glance, you can not say: +) The bank must issue a real current of not less than 2A, otherwise warm will be bad or not warm at all. I think that the voltage drawdown up to 4.5 and below will also be a bad option. As I find a normal bank capable of keeping the output voltage of the specified limits, I will try the heating mode longer.
The jacket is chic. Warm and well warms. Came quickly. About 2-3 weeks to RB. I liked it very much. I recommend merzlyakam.
Great article especially considering the cost it has.
The jacket is good, I recommend to buy! The only thing I would like is that the heating element was more, and not only between the blades, it is better to even lower this to the lower back. And would add another inner pocket, missing it. The size took the maximum, the height of 185, 90 kg. A bit wide-something at the waist, but nothing. Water-repellent, windproof, everything is done in the mind. For its price an excellent jacket!
The jacket is super not winter, but good I am very satisfied
The second jacket, the first presented. Fully corresponds to the description, heating works, three zones, material, lining, seams, everything is fine. On my 178/88 L came straight just right, XL was too big. Do not take with a margin, the use of heating will not be. This one took Gray, the color is excellent, dark gray, almost black. If you want to wear without problems, put only high-quality, modern cans to power without load disconnected!
Thanks a lot! Nice jacket, exactly as I expected. Great. Nice Christmas to all.
Great product done really well be careful to sizes I took one size up but it is Big Fantastic board strongly
very nice quality jacket use the measurements on the advertising and it fits good good communication with store thanks.
One of the best fast and accurate stores in the description is not the first time bought from this beautiful store and a record arrival of two weeks and the store very respectful and respectful thank you
Good jacket. 55 degrees, for me did not reach the heating. I measured in an apartment. Not outside, in the cold. Although old the power bank.
Quality is good, up to-10-15 I think it will be warm. At the maximum heats, but not as much as I would like.
Works all Perfectly just heating element is the Back goes zuwenig far down
Delivery to Ukraine 50 days, for 172 cm and weight 90 kg XXL sat well (sleeves are wide), heating works
The jacket is like but I took the wrong size on the go, take it better for 2 sizes larger than the indicated in the table, that-it would be possible to pick up a sweater. In general, the jacket liked, heated only on the back, the quality is good.
Great !!
Nice fit very warm front abdomen heat and back center heat. 4 function heating on with quick heat (flashing red), high (red) medium (white) and low heat (green)
Delivery month. Quality is good. Warms also wonderful. On the Size M ordered L. husband is happy
Cool store package came on time 2 weeks. Quality excellent recommend
Seller thanks! First parcel from 11.11! Well, very quickly sent, pre-warned that the power button changed, which is what is the difference. The jacket itself for 2.6 p is just excellent, 3 heating zones, not large, but work. On my 178/88 villages is not bad, you could even take L, I can order myself a smaller one, and I will give this one. The thing is very good, to give at all is not ashamed...