Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
The height of 178 and the weight of 82 XL was too wide, and it itself is huge. It was necessary to take L
All OK. Got it. Delivery of 52 days, well, very long. The store is sociable, the goods are quality, liked. It's sensitive. At its height 169 and weight 60 took M, back to back. With such parameters lutshe take L, so everything is fine but the sleeve is right.
The goods received, signed in additional review
Delivered a little later. The store extended the protection period. The quality is acceptable, thought it would be worse. corresponds to the description, heating works. At 176-85 took XL, came up perfectly. the seller put a keychain, a trifle, but nice.
Everything is super. But there is one but. Heating elements are not located as indicated in the picture. They are spread in a circle (point, if to be exact then: between the navel and the solar plexus) 2 points just above the front pockets and one point in the spine area, this heating ends. There is no gum at the bottom of the jacket, and it turns out that the bottom of the nehilo so blows even with heating is not enough, otherwise there are no complaints about quality and execution. The store is sociable (helped with the choice of size). If you do not expect from the jacket anything over the natural can be safely taken. Seller recommend. Delivery on time.
The jacket came quickly. the quality is excellent. poured coffee on it, everything rolled down with droplets and no trace left. the jacket is warm. the heating is adjustable. thanks to the store.
Heating occurs on the back and abdomen just above the pockets. Strangely it turned out with the size: I ordered XL, s husband, but eventually changed jackets, because he's a big one, and I'm small in the hips for some reason. Pockets are not very large, there is a breast and internal for the power bank. Came for 20 days in Perm
Very cool jacket. All as in the description of the store, warms well, the main thing is to find a suitable paverbank. I love this store, I buy here not the first time and always everything at the highest level.
My husband ordered for 110 kg and height 189-3XL came up perfectly. It was more than 20 days before the Crimea! Heating works, all modes work! Seller recommend-sociable. The jacket is good, it itself is warm.
Received delivery. Very satisfied. Size 3xl very well match.
Ok
The goods reached yekaterinburg for 11 days, came without damage, everything works. The size consulted with the store-everything came up perfectly (88-63-93/168-m). The jacket itself is warm, heating elements at the level of shoulder blades, on the back, in front-in the area of pockets. Heating is felt better on the back, tk. The insulation there is thinner than from the waist down. it was interesting, in the mode 25-35c replaced the kitchen probe, the temperature stopped at 32,9 c (measured on the back). Good jacket, i recommend!
Warms normally. The gray color is darker than in the photo. Height 175, weight 85, 2xl is wide, it was necessary to just xl take. The quality is good, the only jamb is a reflective strip on the hood peeled off.
Very good jacket, well warms, water does not miss. Be sure to communicate with the store about the size.
The size is what we ordered. But the horma is very girl