Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
The jacket is excellent, just a bomb. Heating could not protest because it broke (((but the jacket itself is just fire. The quality of the fabric and everything else is just chic)) on height 190 and weight 85 took XL and excellent)
Used recently pleasant to wear keep warm pay attention however to the sizes provide a size above
True to size...followed the chart for measurements. I normally wear MEDIUM...ordered a MEDIUM and it fits fine !! (Male, 5' 9"...140lbs...MEDIUM)...with room for an extra layer of clothing.(sweater....etc.) Wish this thing were designed with a cinch/raw string at the bottom...That would make it perfect to seal out draft.... heats well on RED/HIGH....2 lower fronts & rear back + neck area. Recommend. !
Fit in size!!! Appearance corresponds to the photo, the jacket is light warm, the seams are even!
I took the biggest 2XL because I'm tall enough. Front slightly baggy. According to reviews, no one wrote that, when the heating button is turned on, the buttons constantly flash And you become like a robot. Rotate banks changed and the buttons are still flashing :-) And so the jacket is OK!
I buy the goods for the second time, the first was a vest. The jacket looks great, and also warms. Ordered XL, this is somewhere 52 size. Satisfied with the purchase and the store. Wish seller: Do not put such thin wires. There is a fabric wire, it is more reliable.
Excellent quality jacket! Took the blue S size for a height of 172, for thin. In principle, it is normal, but you can take m on the sleeves. Heating has not yet checked. It came in 3,5 weeks. Thank you!
Perfect thank you very much;)
The jacket is thin but warm. The size fully corresponds to the size grid. Warms in the area of the shoulder blades and in front just above the pockets. In my opinion of the shortcomings of the wide bottom of the jacket and blinking of the buttons. The product corresponds to the description, I recommend.
fast delivery. good quality
Everything is very cool, thank you I'm happy
Luxury, thanks, 184 cm, 75 kg, L Super
Quick delivery, well packed and last but not least a wonderfull jacket.
I am very happy with this jacket. The positive opinions were many and I am not disappointed, really hot the material is softer than I thought and a qualitative aspect. Even without having to try the heating I find it very good and hot, send fast all good
Just a little wider than it should be. But very good quality.
fast shipping, good quality, size OK (XXL, my height is 193, weight 93kg).
The jacket is just a bomb, the store is well done. The quality of the thing is very good, the jacket itself is warm, and it warms very well. I advise everyone of this seller and this product. 5 ++++++++ came to Moscow in 19 days
Cool jacket. The material is pleasant. It itself is light, but it seems warm. In the cold it has not yet been tested. Heating works and the apartment in 5 minutes already began to feel warm. On smot 184 and weight 70 took the size m and sits on me as it should, not like a bag. In general, i'm happy, cyberpunk came!)