Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Very satisfied, light, warm. The store picked up the size perfectly. Very long delivery 2 months. Yekaterinburg.
Super quality! Everything corresponds to the description. On the height of 167 took the size of 165, the village is super. thanks to the store!
According to the description. Received in 35 days. Warm coats without the battery. Works well but very long heated
Dear Seller! Many thanks for the quality goods. The coat is excellent. Quality is better than Columbia! Also heated! The jacket is made very professionally. Special thanks for super fast delivery! The store helped with the size. Warm, comfortable, affordable.
Good, warm jacket. But the store is a piece of shit! At first a week did not send the order, referring to the holidays. I ordered paid delivery. But the tracking is missing on the item "waiting for shipment from China". The goods were 50 days♀️ The seller extended the delivery time three times! In the messages offered me to deal with the Mail and customs. By Product: need a bank from 10000 capacity. Those who write that from the weaker does not turn on, it's bullshit, I worked from 8000. Clamp the button with the area you need and it will turn on. Then we poke at the desired temperature. Blue light, it is weak heating about 3 °, White is medium heating in 6 °, and red is full "roasting" to 47 °. Heating is gradual. Feel only if the jacket is in size. Such things can not be worn free, otherwise it will not be useful, it should lie to the body. At its chest volume of 124 cm and height 165, it was necessary to take 185 size. The length below the knees is a little. Sleeves norms. On the figure back to back. On the tag inside is the Russian size 52 and so.
Everything came.
One problem too small, !!
The jacket received in 3 weeks, all tracked. Packed in two packages. There is an easy smell of the factory. Whole, works-warms the back, collar and pockets. Wife in-3 with walks not including, says and so warm. I do not understand the materials, the touch is medium, although YKK accessories are a good Japanese company. Water from the spray rolls down-if the rub is absorbed. In general, the wife is happy, which means I)))
On height 160 cm. Took 165, came perfectly. Got somewhere weeks for 3. there is a cord in the side pocket of the USB, the battery needs to be bought separately. They haven't tried it on the Street yet. The veins on the back and in the pockets warm well. The instruction is on the jacket itself in English