Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Works fine. Height 175 cm, weight 61 kg.
Good product!!
Quality is excellent, I advise!
Great quality. size XL like L in Europe.
Excellent item, very fast shipping, all perfect, thanks
I purchased this heated vest as gift to my brother. I paid a little extra to get it quicker than the normal delivery and it arrived in 12 days to Hungary. And it is just perfect! The material is high quality, durable and it looks very stylish. The pocket is big enough to use a 10000 mAh power bank (this is not included). As stated in the description there are 3 heat settings: low, medium and high. And you can switch on/off the front and back separately and also adjust the heat settings separately which is very handy. Not tested yet in winter conditions as the weather is still warm here but it looks ok, i can feel heat instant when turned on. I selected the 4XL based on the size chart and it fits perfectly for the height of 184cm and weight 105kg. I am very satisfied with this purchase so i recommend the vest and the store too, thank you.
Ok good quality
Excellent
Delivery fast, size approached
All perfect, thank you!
^^*~
The parcel was 2 weeks. The size specified from the store, answered quickly. Quality is good. The size of the heaters is too small, and since everything is as in the pictures.
parfait
Very good value for money. Delivery faster than expected. The fabric is solid and well sewn. The heating works really well, with a power bank of 25 000 mAh the jacket heats all day in intermediate position. Be careful she size really very small. For 1.74 m 73 kg, I usually take M or L. There I ordered XXL and, it is limited in size. Another small problem, I had to make a small cache to protect the temperature settings buttons because they are too sensitive and with the movement, they are constantly deregulating
A little to tight too thigh around the arms.
Very satisfied, good quality, has arrived in Spain in 15 days. Exactly the Amazon model but cheaper. Size XXXL 190cm 88 kg. Equals a European XL
I do 1.76 for 85 kg and the 4xl is good
The store super-size recommended. on height 180 shoulders 48 weight 65 took XL. all approached .. Sending fast. the vest itself warms well. The seams are all perfect. I recommend.
Everything is exactly like in the description, it came in 2-3 weeks. Seller recommend. About the stomach-the size approached perfectly, took XL, the height of 175. The material is good, and looks good. It warms relatively well, at maximum power, but it is necessary to check in cold weather. The pocket under the paverbank is convenient, the management is convenient.
Amazing thing! The vest is made very high quality. Material, zippers, controls in excellent condition. Please note that the vest works from paverbank, which is not included. In the description, the store has this information, but it is easy to miss. When choosing the size, i consulted with the seller, as a result i got the vest of the right size. There are three heating functions: high, medium and low. Everything works fine. Very useful (and very cute) thing for everyday wear in winter or cool outings anywhere. Very satisfied with this purchase!)