Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Delivery to Donetsk region about a month jacket is very high quality, warm heating work. The store is very honest and decent can be taken.
Everything is fine-it works-the quality is decent-I recommend.
Super jacket! Fully corresponds to the description and photo of the store. But we reinsured and took a larger size, and in vain! Dimensions fully correspond to the seller's table. Now I ordered the appropriate size, and this 175/m/92A on the Dew. 48 size sell. Those who want to buy in Moscow write to mr.maslikoff@mail.ru
Super Jacket!!!
Excellent jacket in-5 wind is not blown and not cold on one T-shirt, sewing good, heating works
Came Kutka for 3 weeks before Udmurtia. There are threads sticking out, I had to cut. Heating functions work. Separately, you can connect the back and stomach. Up to minus 5-10 degrees can be heated not include. At lower temperatures did not experience, there was no possibility yet. We have weather with a temperature below-30 degrees, I will test, I will write off additionally. On the chest on the left is a light indication of heating. In the dark it is very noticeable and passers-by pay attention that brings some discomfort to shy people, such as me) did not think about it when took) and in general-a wonderful jacket. Dimensions and description match.
The jacket is chic! We have this twice as expensive. But so far it was not possible to test normally, as the temperature was at least-2. But soon to work on the street in the Frost, then I can add a review
Jacket sewing normal. In Minus 5 Put the hottest mode heats would not say that by 47 degrees. Tomorrow I will check at work with a thermal imager.
The jacket is good. The seams are even, it does not smell. Warms from the power bank in the declared places. Wire in the front pocket. Everything is fine, but there is not enough tightening below, you will have to shamanize yourself in the studio. The size corresponds to the ordered.
Excellent store, jacket of excellent quality, I recommend.
Bien
Great jacket!!!
Very nice jacket
thanks
the size table is incorrect . I ordered 180. My height is 178 and my weight is 75. You can put this jacket on only on your T-shirt
Excellent sewn, factory jacket. Great service. Delivery of 22 days to Ukraine. Heating elements work, it is necessary to rotate 2 A. The material is pleasant, in a hurry the zipper does not close, so as not to damage the protective inserts. on my 180-96 kg. With a small lump of nerves took the size of 190 and was not mistaken (the sleeves do not bully lifting hands and shoulders do not hamper). There are several factors personally annoying me-1. a large hood (hits the eyes). 2. the buttons glow and blink (I turn into a New Year tree, it's a huge minus for me, it would be better to do them inside.). 3. the pocket for the rotator does not close (there is a risk of taking a hand in the main pocket to break the inner). Otherwise, the perfect kurtofan! If it does not strain the effect of the Garland-it is worth taking, you will not regret it.
Of good quality
The jacket is excellent. Only with the size did not guess it was necessary to take a larger size, at its 187 growth and 82 kg took 185xl. The belly is not, wiry, the jacket is back-to-back in the sleeves is narrow. Heating works well. For power bank: and there is a separate place in your pocket under a small gasket. All zippers work well. There is a hanger that is very good. On waterproof did not check.
190-CE 52 rosemir. Great. Then so get it. Little jackets.
Everything is fine, the jacket corresponds to the description! Warms well) the husband is very pleased! Shipping is long.
The jacket is cool, stitched qualitatively, heating works, fast delivery.
Excellent material. Very well built and strengthened. Warms too!
Came with a defect, the seam is badly stitched, right on the shoulder, the mood is lost now only through the atelier ((
Really good quality, everything workes
its very good and it does keep you warm the only downside is the buttons they scratch easily