Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Jacket fire. Came in less than a month. Warm even at minus 5 degrees without heating. At a height of 180 cm and a weight of 82 kilograms sits well. If someone wants to put on something else by the shirt, it is better to order a bigger size. I checked the heating. Everything works. All modes are all in order. We will experience further. Winter is long. I will finish with time, how I will feel in the cold.
Delivery to the Donetsk region about 20 days the jacket is sewn very high quality seams smooth threads do not stick out.
The jacket is excellent, the description corresponds, sewn neatly, the only wire is thin, to which power bank connect, but I hope it for a long time enough
The jacket is good. Corresponds to the description. Approached the height of 176. Weight 70 kg with margin. My husband is happy. Delivery to Novosibirsk 2 weeks. Heating works from a small and large charger. The jacket itself is thin, for the Siberian winter is not suitable, but the husband has a warm down jacket for frosts, and this jacket was purchased for trips in the car around the city to-15 degrees. I think it can not be washed, too. The filler is thin and after the first wash will be collected. Only dry cleaning. Morozov is not yet. Later I can add a review.
Everything warms perfectly. Jacket and so warm without heating. Took 3XL for size 48-50. It was possible to take and XL. two minuses are buttons. They're from the left. And when you turn on, they blink and in the dark interfere. The second minus the battery it is in the left pocket and takes place. But mostly everything is super.
Satisfied, took on a gift, the store helped to choose the perfect size, sent quickly, despite 11.11, received in the first numbers. Everything works, quality at altitude, I recommend!!!
The jacket came in less than a month. The size corresponds to the claimed. At first I doubted the size then consulted with the store and picked up the size. The quality of the jacket is excellent, the material is pleasant. In the pocket is made a special department for power bank. Warms well, especially the back and neck. In the wind, the jacket does not blow. The only negative is that it does not tighten from the bottom. I advise everyone the seller and the goods. Personally, I am satisfied with the quality.
Quality is good. The back begins to warm almost immediately.
The jacket went less than 3 weeks, it was my fastest delivery from this site, the size helped to choose a consultant, came in excellent condition, the seams are even, relatively light, about 1 kg 200 GR, packed very well, bought a power bank, checked, departments all work, warms, But where I live this jacket without heating in winter is useless. Sits well, comfortable. In general, there are no complaints, and how long will it last already unknown.
Jacket generally fire! The store suggested with a choice of size and everything came perfectly. I ordered my usual size. Thank you very much for the goods to the seller.
Super Jacket!!! Seller respect!!!
Excellent Product took about 12 days, thanks to the store for telling me the size I needed so it's good to buy I have the jacket left like a glove. For a size of 172 and 80 kilos to order an L that is a navy + 180.
Everything is super and quality and price.
Brother Super event shape works well as well
I took the largest because I was afraid that it would be small. The jacket was exactly about the size (height 189 weight 104). Warm even without heating on. Warms strongly enough
The jacket is excellent. Only with the size did not guess. Took 190 size is XXL/52, at its 187 height and 80 kg. I thought again on the size more to take in connection with the Chinese size tables, I did not risk it and took more, the money is not small. There is no Puza, wiry, so it's a little loose for me. The heating works well, the back warms the back and neck, the front warms in the press area. The back and neck warms noticeably, at maximum even bakes, in front did not feel (but works). For power bank: and there is a separate place in your pocket under a small gasket. All zippers work well. There is one inner pocket and one in the chest area, not counting pockets for hands. There is a hanger that is very good. On waterproof did not check. Overall satisfied, only customs tax had to pay 15 €.
The article is of excellent quality I have no complaint about it, worth the price, I recommend it to you, really buy, I'll buy again, punctual delivery and very fast, I will send evidence of its functioning, greetings
Fastest package! 6 days to Peter! Very warm, it warms well, but so far I can not figure out what exactly the sequence the heaters turn on and what it depends on. Because one was very warm, and the others were not particularly felt at the maximum mode. On the pros: really comfortable jacket, scarf with it is not needed, nothing hangs, pockets large (0,7 interferes). Of the minuses I can note only the presence of 3 pockets and 1 secret, 3 on one side, so they are not particularly beaten, will start to outweigh when walking) and so the product is very satisfied!!
180 height, 92 kg jacket size 180, ideally sat down)
Awesome jacket. It's arrived fast, in 9 days. Looks good, comfortable and hot. (without the heating function also) Works fine. THX
It came quickly (3 weeks to Izhevsk), the quality is good nowhere nothing sticks out the seams are even, the heating works perfectly, an excellent jacket for your money
Size matched with provided dimensions in sizes table. Delivery was fast. quality looks good. I feel as Brad Pitt in it. :)
Super all ok I am satisfied very
Arrived 15 days after order. Delivery to new mail. Heated back and back of the head work, heated hands are not.
Men jacket bomb, I recommend, the size can be consulted with the store