Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Arrived in one piece! Great for what it's worth
AliExpress price is lowest. Took a gray color. In the living dark look more good. Plastic immediately cheap highlights. To work does not interfere. Compared with similar, ordered from another store, there is a difference minor. The rubber handle is slightly worse for the current one. Included at full power both massagers, the power seemed inferior to this sample. Checked-squeezing the rotating element and listened to how the motor reacts. In general, while satisfied.
Thanks sturdy and fast delivery. I haven't tried yet. I will try and leave feedback. The product looks as described.
This was a gamble at close to $50... I have not used the other one that looks the exact same but sells for $350+ but the power on this is incredible. I am very happy. I suspect someone is adding a logo and making $300 profit on the exact same machine. I am 99% sure. If your considering buying it, go for it! I put it on my chest and I can barely breath it’s that powerful and feels well made. Top product, top store. Impressed!
Light but powerful. The strength to stop is not enough, and not necessary. Happy as an elephant. I'll sleep like a baby tonight. Took before Ng for 3184 re.
Excellent product!
Amazing product, I love it!
Quality is super!!! All as in the description. Quickly delivered.
The device is good
good product. not noisy. good built quality. good power
All right. High quality product. Recommend.
Kralsın. Muhteşem satıcı. Harika ürün. Harika paket. Hızlı kargo. Herşey muhteşem. Bu adam kral. Herkes bu adamdan ürün alsın. Bravoooo. Ben masörüm ve bu ürün tam profesyonelce. XxxxxxxxxYou're the king. Great salesman. Great product. Great package. Fast shipping. Everything is amazing. This man is king. Everybody buy this man's products. Bravoooo. I am a masseur and this product is professional.
Corresponds to the description. It's working! Let's see how long it takes. The only thing that did not understand. In 15-20 minutes at the maximum, it turns off itself. It is possible to protect against overheating. I don't know. Click on on and continue to use again.
Excellent Product
Amazing product
Product complies with the description. All works Super :)
I liked it very much)
Great Product.works beautifully
excellent
Beautiful device!!! Very fast came all perfectly works Thank you very much store
Satisfied with the ordered goods for 100%!!! The device works fine, all components are in place. The store promptly sent the order after payment. Delivery is also happy. To Moscow 17 days. Thank you seller!!!
Great massager. I advise you to take, without thinking!
Product was shipped promptly but was not received even though the tracking indicated delivered. Seller was contacted and he shipped another one quickly and it was received successfully this time. A reliable store. Very much appreciated.
Very good product
Wow, it has a lot of strength and is completely different than the ordinary vibrating massaging stick. With several massage heads to meet different needs.