Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
I bought this gun massager for my mother.she used it for her back pain, and it really helped her. This massager gives a very relaxing and deep massage and works like physiotherapy massage. It is made of material which can not break even if fall from 6 ft. It takes charge fast and works for 3 hours in one charge. It comes with a carrying box ,which help in carrying the product anywhere easily. I am happy with the purchase so far, and would definitely recommend this to other friends.
The order was sent quickly and came to crimea for two weeks, ordered an e-package. Everything came intact. Works fine! Seller recommend!
Very useful thing. It came quickly. Works properly. A good analog of hyperolt! I hope to work for a long time) thank you very much to the store!)
In general, I used every day, everything works fine, the massage is pleasant, the muscles became softer, not so clogged as were, the charge holds very well, it works stably, does not smell anything, in general I'm happy
I"ve tried many massagers and this one is the best so far. I get a lot of stress at work. It makes my shoulders tense and tight and gives me a lot of pain. After I tried this massager, wow! That is the only thing I can say. Incredibly comfortable and greatly reduced the tense.It is powerful enough to get into the deep tissues where my pain lives and release the tension therein. It is definitely the best deal I got from Aliexpress!
This massager is amazing, has a great level of power that's helps really get thoes sore muscles relaxed, way better than any standard massager. Has a veriety of tips to target sore muscles. Comes in a case for easy travel and storage. This has been the most amazing powerful massager I have ever tried! So happy with this purchase and definitely worth the value!
The gun is great , work perfect , seler is very good , best regards i will order more sure
Fast delivery, tracked the parcel. Everything works. The battery was charged
I recommend to buy
Chic thing!!! Took another one as a gift!!! For the evening showed interest in the goods 10 people!!! Thanks to the store for the quality. Good sales!!!
All Super, massager excellent
The massager is great! Fast delivery, convenient case. I recommend!
Fast delivery, tracked the parcel. Everything works. The battery was charged.