Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
It will. Whether I do not know. Shipping more than two months
On the account of what is warm I will not say but on the linnolium and laminate do not slip, it's exactly the seam outside. In quality, rubles for 60-70 is not pain, but since with anti-slip it is worth its money.
The quality of socks is good (dense, similar to cotton). Proceeding from the cut of the edging-wear only "Tourmaline" inside. I do not know about what is heated or not, but there are some strange sensations, maybe it is)) in general, even without heating normal socks. Delivery more than a month, with the store did not communicate. At 36,5 size-just.
Good
Socks are good, already tried. Because I work on the street and the merzlyaka itself (toes always freeze) and with socks it was not cold, although the temperature was not a minus but only + 2 sensations-4 The first time I put on pantyhose, but the second on my bare leg (and you know, washing in the bath felt like a small foot burn) So the socks work-I'll take myself and comrades at work. The store thanks for the care and good luck in the business.
Galileo synthetics. The pups are stuck to the wrong side, so the pups inside should be, and not as I sold on pictures. Read the description. In a couple of days I will add feedback. Sorry there are no frosts. On delivery, went almost 2 months. In general, for the winter order them at the end of the summer.
Something does not seem that they are straight self-heating rather anti-wear. If the leg is more than 42-43, it is better not to buy.
Excellent, warm socks, several times such discharge
Okay, good.
Very fast delivery, the goods are super, dressed with one sock-warms off! Thanks to the store for everything
Super, dressed one sock and feel warm-thank the buyer! Very fast shipping! Thank You
Thank you. Got it.
Good product,good store.Thanks.
Ordinary socks with rubberized feet as usual malomerki walked for a long and a half months
good
All well
Ok, no Elastin..
Socks came in 5 weeks. Not fig not tourmaline! Ordinary thin socks with rubber anti-slip nags on the sole. No identification marks or stickers that there are no tourmaline soles. Packed in plain cellophane. Their money is not worth it. In fix price such for 55 rubles.
To Arkhangelsk reached in 26 days! Only it is unclear, the picture inside should be worn?
The socks came. I liked them in appearance, I will wear them.
Got after 1.5 months long! Very thin expected thicker look in action will warm or not!
OK
Very thin
Good socks. Let's see.
Socks really warm but if you walk long then the legs burn