Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Excellent
Does not work As I do not have a thermal gun to prove that it does not work I avoid wasting time in dispute to arrive at the same result
Recommend sprzedawce. Mat grzeją but could be a little thicker. Przetestuje for jacket it I know.
Zakas prishol for 14 days
Department of great grzeje all works RECOMMEND
Very good, despite being small the area that warms up I have managed to make a few mitts of moto calefatable. That does use source of more than 2A real for the 5 or 3A patches for those of 8 patches since they consume enough
Tested it on the tablet, and it is not heating up at all. But, I read some comments it says I need to cover it with towel or some kind first. I will do it later..
good
Came whole, working, in clothes not yet. 1a-little, you need 2A power.
It'll take a while to get there. But they work properly now you have to see what they heat.
Satisfied with my product thank you
All priilo roboche! Duualready a good store! The delivery lines on Ali zakinchivall (2.5) and the mower is not available to Ukraine, I wrote the seller and the window
Seller recommend.
Not super, but to maintain heat under the jacket and scars on winter fishing it may not be superfluous.
In principle, warm. If you put it all together, the ones in the middle are boiling water. Separately, just warm, but under the jacket feel
good deal
Delivery less than a month. Warms normally from the Xiaomi Redmi 2. three modes. I haven't tried it yet.
Works alright, Heat is adequate as long as it sew in the jacket
All 8 pieces are heated from 2.1a poverbank. I will add when I install it in the jacket.
The goods came for two weeks. with the store did not communicate. it heats up for three minutes to 50 degrees. The size is small slightly more Matchbox.
Heats, it came quickly, packed well.
It seems normal. Just not hot on average heat. Shipping on the way (10-15 days) watt power 10
Works, warms, but the quality of performance did not like-paper with a pasted thin cloth and heater between them. I expected more, in my opinion the price is too high. Delivery is quite long, about two months.
Took 8 pieces, warm very weakly even at maximum power, ACUM plant quickly. Working. With the store quickly agreed. The price on Alika is one of the best.
At the beginning some heat up more then others but eventually they all even out.