Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Thanks, very nice shoes.
The heat is too weak.
warms feet nicely. the only thing is you can kind of feel the wires, but it works great. i wish it were able to stay warm without being plugged in. but i probably need to buy some batteries or something
Delivery fast, goods quality
Delivery is 1,5 months. Packed just in cellophane. I wear 43 size and ordered 10,5. On the leg sit well, but a little small. Checked with cable-everything works, warm well, the temperature is comfortable. But the heating element itself is not big at all.
I bought my mother, how they do not look, but my mother liked to say the plate warms, but to the fingers it does not reach heat. more warms the sole of the legs. but everything works bought for 521,07 rubles. mom likes the store I recommend. it came in less than a month
It came quickly, the quality is good, work perfectly. I recommend!!!
Thank you. The package I've got a tidy, all is right.
Warm a little, quickly cool down,. I got these heaters, I wear just like sneakers. Soft warm and comfortable
Perfect
Everything is good and fast
The surface that is heated is a little small, but it works well. The Slipper cables are a little uncomfortable, it is not advisable to go around much with them.
Good
Nice and soft slippers. They were brought to the House by a courier. I ordered sneakers, because in my past the heating element died. In winter it is very cold feet and impossible without such a pleasant thing as heated slippers. When the goods arrived to me, there was a problem-one sneaker does not warm. I tried to solve this problem by the store. But he began to demand evidence that sneakers did not warm. How could I prove it to him? Thermal Imager I do not have) Therefore, unfortunately, I'm not happy with the order.
Super
Delivery in time, without tracking, delivered directly to the apartment. The size took 39-43, a bit cramped, warm but not up to fanaticism, and use with heating when walking is not very convenient, and the heating element can break. Quality is not bad.
Perfect. .. Order August 27 and reception FRANCE September 9 .. heated slippers really soft... delivered with USB cable... small zip on the inner side of the soft sole that hides the plate of "Heater "(she can withdraw and allow the washing of slippers!) .. I wear 37 and took the gray so 39... I wanted to be comfortable and that's the case... I love them... strongly cold temperatures;)... look at photos... this is my second order in this shop... to recommend +++
Ear of a thriving. Order's quantity is Month Day month was only Shanghai. Check it