Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
I ordered with 5 heaters, and it came from 6... The bank did not pull. The wires are still damaged. In short, opened a dispute, the money was returned. The producer at the end asked to put a good evaluation and to embody something (by incomprehensible reference)
The parcel came to Kazan for 31 days. I ordered 8 plates, at the place of soldering all plates (where they are connected into two feeding wires) breakage. On the red mode, it heats quickly from 5v 1.8-1.9 A to about 40-45 C ° (checked to the touch, there is no thermometer). Packed was in a sealed bag with pouches, I think this post of Russia during delivery somewhere pressed and the break occurred. I recommend the store to strengthen the soldering place of all contacts.
The quality is so-so, a little warm degrees 38-40 if on the naked body to attach on the street is not felt, and go into the room Fry, in the form of artisanal production.
Product order date 04.12.2019 reach my hand 04.01.2020 all the packaging does not have a problem is working well now I use it with a week 10.000 pawurbank going 7 hours in blue light. But does not give the expected frequency
The pads are smaller than I thought. I 've connected them and they heat up, you have to see how to sew them to the clothes.
Walked more than a month. Quality corresponds to the price. I recommend
The warmers came in accordance with the description. In a normal bag with a puffy. Checked-everything works. There's a smell. Weak. Smells like some medicine. As already written here-there is only one wire stretched inside each claptic. Heats, to be honest, rather weak. Green mode-27 degrees. Blue mode-30 degrees. Red mode-33 degrees. Works from the bank for 20,000 Xiaomi. 11.11.19-ordered. 19.11.19-the package began to crack from Turkey. 02.12.19-took it at the post office in the Dnieper. There was no need to communicate with the store. Shipping Method-Turkey Post.
Paid for the goods 29.11. 2019, the parcel arrived in Kharkov 02.01.2020. Tracked. As printed, the smell of gasoline. It turned out to be glue, glued between the fabric in which the Thermo cord is enclosed. 1 of 8 elements works unstable, periodically it is necessary to deform to work. At 5 V, current consumption 2,17 A. The button, holding 3 seconds, switches the modes of operation. Green led-2 seconds does not work, 2 works. Blue LED-1 SEC is not working, 2 sec is working. Red led works without interruption. Holding 3 seconds the button produces on and off the device. Temperature between two elements, measured by a thermocouple, in the photo. The goods are satisfied. About comfort of use and wear resistance will write an additional review.
Corresponds to the description, write off after checking.
Got, did not check in the work. Seller recommend.
Warm!!! I did not check whether the power bank works, but from the computer everything is fine. I will sew on thermal underwear and I will rejoice in winter!
In the photo, the goods are better, in the description something about carbon. But everything is easier between trjapchek thread heating and not often and so there. The power is less than the declared 2.1. I saw 1.8 if you reduce the power then the amps fall and alternate with the voltage. You can see the frequency adjustment in both economy modes.
With a good power source, heating is noticeable. If the food is weak, then it does not warm very
The goods came on time. Warms a little thought will warm better. In general, the goods are satisfied
The product work perfectly keep warm
Heated. Different wire length, two long Two crowns, and two shorter.
Came quickly all work temperature controlled
NDO Orenburg 3 weeks. The size is small 8 cm by 12 cm. And warm not to say that much. I don't advise.
It takes a while to warm up nicely
Delivery to Ukraine two weeks. Quickly and unexpectedly! I will sew on thermal underwear. When winter comes I try.
Everything came. Works. It's not bad. Winter will check.