Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
box is a little deformed as the packaging is not so good..atleast there is one more box yo protect the outside.. hope it is not damage when test
It took 5 weeks and 2 days for these items to get to me. It was well packed and it came in good condition. I will share additional feedback while using it. It also includes a manual in English which makes it self explanatory. There was no communication whatsoever and it still got here with no hassles. Thank you store. I recommend.
Good product. Seller very fast and product exactly as in the picture. Highly recommend.
All OK, super fast shipping, in less than 1 month arrived in Chile, I recommend the store, now all we have to do is wait for the results in a few months I'll write as I went with the machine
Excellent packaging and fast delivery. True, despite the packaging, the box was still crumpled, it's good that I'm not for a gift. Description in English, so the functionality still needs to be understood. But I took on the recommendation of a doctor friend, she praises this device and actively uses it in her physical therapy practice. I just checked the work of all functions-like, everything is fine, it works. Seller thanks for the fast delivery, to MSK came in twenty days. Recommend product and store! Thank you for the excellent work!!!
It came to me sooner than expected, all as a description. I recommend it
Packaging is excellent, the effect is stunning!!! quickly arrived! Girls, i recommend everyone!! thanks a lot to the store!
Perfect. Can buy without fear. Arrived in 10days.
Arrived quickly and in perfect conditions. Well packed and working.recommend to the store.
Item arrived fast. It works well. Tried it and I believe it make my skin just a tiny bit firmer.
package well.delivery fast.very good. Recommend
After just a few uses I notice a change in my neck. The only place I have tried this machine. I am looking forward to trying it in other troubled areas. There is an instruction book that makes it very easy to choose what is best for you. Very good price, very amazing product.
It's a great machine with so many functions.The manual is easy to follow and provided recommended usage for each area and function.Overall,it's easy to use and pain free.
I've been using this product for about a week now, and I notice my stomach is a little slimmer. Obviously you won't lose weight instantly, but if you stick with it, you'll notice a difference! This is lightweight, easy to use, and comes with everything that you need, including protective eyewear and gloves!