Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Everything works (comes without batteries, buy them in advance)
Very cool thing, relaxes super. Came for a month. I ordered 11.11. As a gift. I did not regret it. I'll order another one now for myself. Thank you store!!!
Very good-perfect thank you
GREAT PRODUCT & GOOD PRICING, PRO SELLER, HIGHLY RECOMMENDED AAA+
It works really well with the current S, the Heat thing to so much and it looks like some current. Very well wrapped
packaging ok. not yet tested, hope have good function
Thank you very much. the goods came on time. Corresponds to the description. I already tried on myself. I do not know the result after application. But I like it for now.
Works great and quality is good A+++
It works great but you have to learn a little intuitively because the instructions are in English but it see that it is translated from Chinese by a horrifying translator
Excellent massager, prevention of stroke, removal of headaches, cramps in the neck.
The massager is cool, everything works. You can choose modes and current. I really liked it. My wife did not like because. Electrocuted. The first seconds of work seem not pleasant, then relax and have fun.
Description corresponds, the instruction is not in the Russian language, it is difficult to understand how to use it correctly!)
ok
The product came quickly, 17.11 ordered, 5.12 came, came in a reliable package, everything is whole and as in the picture, everything is working, from batteries, pulse is tangible, I like the product, I recommend the store.
The order arrived quickly. Tested and works well. It has three pulse modes with 2 intensities.
It's okay!
Item scratched
Everything came quickly enough. It is a pity that there is no description on the Russian. You will need 2 small batteries. They are not included. It can be seen that the material is not the most high-quality, but for 502 rubles another, apparently, you can not wait. Works well. Both the device itself and 2 stickers.
Thank you very much to the store for the order. Everything works fine, thanks to the reviews and answers to the questions you can learn how to use correctly (this is who does not know the language in the instructions). I recommend I received recently, but I think it will be useful. I'll write a review later.
Everything came quickly only without batteries, checked the store works for 5 +
Came in a tight air bag. The composition includes: massager, instruction, electrodes. No box. Behind, blue rubber glue came from under metal sensors. Only for this minus the star, because the delivery at the height-11.11 ordered, and 06.12 took in the mail...
Product corresponds to description, works, it is driven slowly but achieves strong electric pulses has buttons to regularize intensity, works with 2 AAA batteries, it has extra connection for pads also includes the cables and an English Manual, packed with good protection but without box, very fast shipping, the store is recommended
I like the product. It came at an ideal time. It would be nice if it was in the package.
It is accurate to the D is Crypt and good product. It does good work!
Got Track number tracked. Myostimulator works. It would not interfere with the use of lubricating electrodes with a mediagel. Suitable media gel for ultrasound. It is necessary that there is no irritation of the skin or burn on the neck, if you specify a large current.