Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
IS beautiful
Very beautiful outfit. I will order more colors
Normal suit, ordered 7 Size-corresponds to the size grid, we are miniature, turned out to be large at the waist. Very long delivery, ordered 11.11 received 20.01.v Krasnodar. The store communicated, put a gift, thank you. The child is nice.
Beautiful costume
Super belle tenue
Let's start with what I ordered 11.11, and received 11.01... and it's bad, because. I expected to receive for the holidays. I ordered a lot, so I was worried about the money, but at the same time I could save more, which is already good. The store in turn, attentive and also worried about timely delivery, for which he thanks! If about the product, then he met my expectations! Although I ordered for my daughter all the same size (a little more than she wears) not all the same fit... this suit, for example, a little more, and planned, like many, we will sew an elastic band in the skirt. But still, thank you, I liked everything. And of course, the gift fell in love with our young fashionista!!!
Well, a very beautiful suit. Quality, delivery at 5 +
A beautiful and warm suit: a sweater and a skirt made of the same fabric. Quality at altitude. It is not the first order of children's clothing I make from this store. My daughter is also happy with all the updates from this store. On the growth of the daughter-93 cm, weight 13,6 kg (2G. 5 months) dress size 3T with a large margin of about 4 years, or even more. Sleeves in the photo are tucked into centimeters 5-6, the bottom of the sweater is also tucked. I ordered 13.11.19, in Krasnodar came 27.12.19. I'm happy with the purchase and my daughter. By the way, in the same store are sold different cool children's handbags: a link to them https://bearleader.ru.aliexpress.com/store/group/Bag/321494_514029031.html?spm=a2g0o.store_home.pcShopHead_6181653.1_8_3 . We have in the form of a fish tail (color: az2079u), the daughter does not release it from her hands, so she liked it. Thanks to the seller for the quality and stylish goods, as well as for the quick answers to all emerging questions.
Dress of normal quality. Recommend store
very good. same as picture. delivery 2 months
The package arrived on time, the package is normal postal package. Suit liked, took for school. Height of the daughter 127 cm. To the blouse there are no pritenzy, in the skirt we will most likely sew an elastic band.
My daughter exactly 3 years old, ordered a size of 4 T, with good stocks to us) the quality is good, but not sewn very neatly. For this price of norms.
Sending lightning. Delivery to Krasnoyarsk month. The quality is excellent, soft fabric, moderately fluffy, the naked body is not pricked Size 100, write for 4 years-very doubt. The daughter is 98 cm tall, lean build, the age is exactly three years old-the suit is only for us now.
Perfect!!! מדוייק girl in the clouds!
All OK
Excellent quality and fast shipping thank you very much!
Not as bright as in the photo. Blouse and skirt, not dress. In the kit there was no handbag, both in the photo, and how much did not look, and did not find information about its presence or absence in this kit. Quality for such a price is expected.
Judge yourself: quality for a three.
Height 104. A little more. Quality is normal
The suit is very beautiful, everything is sewn qualitatively and neatly. Size 7 turned out to be more than 6 years old for a girl, but in a skirt you can easily insert an elastic band.
Super! Very good quality!! I would even put 10 stars! The only size is very small. I ordered 6 for a child 3 years just, for 6 years exactly small
The material quality is really good. Warm enough.
For the tribe, 5 years old, height 115, took 7 T, too big, for growth. Quality is super. The set is not small. Looks super. I advise you not to regret.
At a height of 118 age 7 years took the size 6. a little skill. Probably the skirt on the stomach would be a little denser if I took 5. well tolerable. In general, the cutest suit, thick warm for autumn-winter.
Very nice and cute i recommand this dress