Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Delivery less than a month, soft, washing paint withstood
Very satisfied. Delivery on time.
Very high quality. Accurate description of product.
Delivery to Kazan a little more than a month, the suit excellent took the size of 6 m (74R), we are now 4 months old, we are just right, but I have a big baby. The goods are satisfied, without marriage, the threads do not stick out. I advise the store, but I did not communicate with him.
Very high quality pajamas
Pajamas-the suit liked, reached 3 weeks to Novosibirsk. At 18 m the size is larger as at 24 m.
They're beautiful, very soft fabric, I was delighted
A good suit, wrapped in a tight bag with a lock. There is no smell, clean, in general the credit product. Did not unfold and check the size, it will be a little later.
Very nice cotton, comfortable to touch, no any smell, well packed. Exactly as the picture. Recommend!
Clothing came with stains on the wrong side. The store was conscientious and returned the money. I'm sorry that with this product I was not lucky, but I'm glad that I found a reliable seller. I will order from him more.
It's about מהק A little different מהתמונה Big slightly But satisfied
very fast delivery to Denmark. Not so beautiful like in a picture...and a bit too big for a 6M baby
Very satisfied, took on growth. The suit is dense, bright. I advise
Thank you very much received
Delivery is fast. The product corresponds to the description. Took on growth, for Vesna summer will be good. There are a pair of protruding threads, but even lines)) The store can advise), but with the seller did not communicate
Cool pajamas. In the photo, it after washing 90 degrees, the whole picture is in place. The son of a year, the size of 18 m on the height of 78 is too big, I think the height of 80 cm will be already good, so you can say that it goes in size. Delivery is very fast, 10 days to Surgut
Super beautiful. Quick Delivery. Fabric super.
Delivery to Yekaterinburg from the moment of payment 28 days. The quality is 100% cotton. I can not estimate the correspondence of the size, because. I bought for growth. I recommend
Very nice and the size like Europe.
Delivery super fast, cute set. Recommend!
Delivery is very fast. Quality is super.
Super already the second year I show!!
fits well and so so so cute!
Very beautiful but great on the newborn suitable for two months.
Super, soft gentle suits, well-stitched, I donowno like, took on the growth, so I will wait, definitely worth buying