Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Reviews for picture Duje Garna yakishte)
Very nice, good quality and fast delivery.
Caps are excellent. Not synthetic. For such money in Tambov you can not buy a hat! Super.
The cap is super, the quality is good.
Good hat, double.
Fast delivery, product consistent with the description, good quality, fit for daughter (9 months). Child satisified Recommended!
Excellent hat, came faster than it was stated. The seams are neat. Dense, bright, cool. We are satisfied))
12.11 ordered, came 16.12. Thicker cotton, head 18miesiecznej daughter fit.. Max 47 cm circuit glowy
The hat is very good quality. The seams are even, the threads do not stick out anywhere.
A good hat. I recommend. just for 1 year and six months baby. thanks for the fast shipment.
Delivery to Rostov-on-Don less than a month. Quality is good. I recommend
The cap is super, excellent jersey, soft, stretches well, the cap is double, the print on the fabric, not the sticker. She took 6 months for a child, and she is good and 3 years old. I'll order my boys caps with other rates. Thanks to the store for the quality goods.
Cute. Fast shipping.
Quality is super. Cotton.
I charm myself, very good quality, super soft as my son likes. I'll order more!
What do you say... The hat is stunning for such a price! Good quality on cool autumn. Double! Warm! Just lovely))) stretches. I approached the child for 10 months and the child for 4 years. Unisex. Only it seemed to me that the coloring did not come, darker. Delivery 3 weeks, and another month lay on the post for some reason did not give, the notice was not carried. And then presented a claim that for a long time we do not take: D with our post of Russia it often happens .... Thank you))) I will order more!
slow delivery but nice hat feels soft
The goods are good, quality. True delivery is long very, somewhere two months to the Stavropol territory. The fabric is dense (something similar to cotton), double. The cap is good for autumn/spring. We're four months old and it's great. In the spring we chase in it. I liked it very much.
Beautiful baby hat. quality is good. before that ordered Snud. now we have a set. fast delivery. thanks to the store.
Cotton of medium quality (not OE but not PE, most likely it is a ring) seams are not removed, printing is not quality, lining is not. If there is no overlock at home, you can take it. If there is then 5 minutes for sewing you will leave
A good hat, there were three chateki.
The hat corresponds to the description. For Children 3-4 years. The store did not communicate. Has not a pleasant smell, I think after washing will disappear.
Ordered 10.09 received 19.10. The product advises the description. Seller recommend
Came for a month. Double, the composition of course with chemistry, looks good, for a child a year is good, up to 2 years we carry.
Came for a month. Double, the composition of course with chemistry, looks good, for a child a year is good, up to 2 years we carry. Bought under pants