Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
Very nice dress, worthwhile up for such a price! Recommend
I ordered 29.12. Today 21.01 received at the post office. The dress is just wonderful I hope my granddaughter likes. Top HB, povyubnik like too, the tulle skirt itself. The loops correspond to the buttons. Sewn very neatly. Track tracked. Thank you very much for the fast delivery and quality goods.
Cute dress. At 3,5, the height of 104 cm the size of 4 T fit well. Shipping long
I understood that I order for Ali and for 600 rubles .. But the dress is sooooo thin. The top is just translucent. Took for 4 years. It is more likely to fit 5. But it depends on the child probably
Good quality, soft texture of tutu, beautiful dress.
Very beautiful dress! Top cotton that is very pleased. Took with a margin for 2 years to us while it is great. Suitable for 3-4 years looking at the complexion.
The store sent the dress 1 hour before the end of all terms! Naturally the dress did not have time to come to any of the planned holidays. But despite this-the dress is very and very beautiful. In the photo, we dressed it straight from the parcel, after steaming it looks very chic! Purchase satisfied.
Great dress! The lace is thin and beautiful, the back is beautiful. Wide enough, the child had to be tied with a belt. I recommend unequivocally. No one on the morning of such a beautiful dress was not)
The growth of 120 village is almost good. Shipping is long.
Girdle sad and so good dress
The dress is gorgeous, it looks amazing, took T3 by 100 cm, the brother for 2,5 is a little big, I'm delighted with it
A little waist is overstated, I would like to lower, and so in principle nothing, you can wear it!
It came quickly, the dress is good, with a smell). Cotton, we 5,5 years ordered 6 T. Sits perfectly, and on growth will go. Black Tag on white dress (you need to steam). Iron a whole problem, especially ryushechki. The steamer also does not cope well. In general, a very good dress for such money, simple and elegant. I advise
Beautiful delicate dress! My daughter and I are delighted. It came quickly in a month. Served. Thank you store
Beautiful, fluffy and sturdy. I loved it, even though it went a little bit after a couple of hours, it's worth it. My daughter says it's frozen Elsa dress 10
Cute dress, for height 107 with a small margin in width, the length is excellent.
Very beautiful dress. Thank you.
Excellent dress, the fabric is very similar to cotton, sewn neatly, the threads do not stick out, the tulle is very soft about the volume. The daughter put on and refused to shoot))) on the height of 104 size 6, went well, only a little wide, but it's not a problem.
The dress corresponds to the description, she ordered 6 T for height 116. Long delivery, about 2 months.
Ordered + 6 for 5 years girl thin height 118 waist on the dress where in vain the belt also rises under the chest and so on the appearance of a good top very soft and delicate skirts Lush
Age 2,7, height 98, size 3 T perfectly fit.
The dress looks like in the photo, took on a height of 98, 2 years, while great, I think for the summer will suit. The goods to Ukraine took a very long time, ordered 11.11.2019 the store sent the same day, but the parcel came to the address on the post office 03.01.2020.
Delivery time-very long!!! I waited for the new year for my granddaughter. The dress meets expectations!! We'll hope for a trail. The year will work! Or useful for some other occasion.
The dress is good. Cotton soft. But it took a very long time to Moscow 2 months