Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Ordered 29.12 shipping 21.01 General leginsy-rajstopki very cool. Comfortable to touch. Feel delicate fragrance, but think that after washing will disappear. Zamówiłam size for 18 months, the care label info about size 90, but some longer, A second shorter. Zamówiłam bigger size, so shorter will fit longer, for now. General plus. Recommend.
Quality is average. For the same price took better in quality. Threads stick out, the seams are also threads. The picture is bright as in the photo. I can not say that I am very happy. Solid 4ka.
nice
All Super
Great panties! It's been 20 days. I ordered 24 m, on the label 95. In the photo the son is 9 months old, 73 cm tall. I took it for growth, but you can wear it now, in length a little collect there is a stock, the landing is high, the diaper is excellent, it stretches well, pleasant to the touch. I recommend!
Cool panties, stretch, we are a year and four months old and even bolshevaty in length, ordered 24 M, bright and beautiful, there will be an action to order more.
Walked for a long time, good panties))) I liked everything)
The price for the stock is 158 rubles. Quality did not like. Before that I took a different color to this firm. Those are better.. Denser as that)) but for such a price. Will come
Pleasant material to the touch, the size corresponds to the description, came quickly enough.
As described, good quality fabrics and stitching.
Normal leggings. the color is yellow, not lemon. The parcel was 2 months old. The child on the height of 70 cm ordered 18 m, too small, will be on growth. The store is not sociable. Asked to send quickly, so that the morning managed to reach the package, but received only now. very upset. Received on state. Mail
Came together with another order. Very warm. Delivered quickly. I recommend.
Pants are dense, warm. Withstood without problems washing at 40 degrees. In the photo to the child 5 months, 8,5 kg, 68 cm. And now, and skill-excellent!
The order is very satisfied. Bright and beautiful panties. in the photo I got the color paler. There is a small smell, after washing I think will disappear. The blue color of the panties is a little shorter. The parcel was tracked. I bought for a child 1 Year 10 months. Seller recommend. Thanks!
I received the order. Panties are soft, beautiful, stretch well, but not cotton. With a diaper and pantyhose will be very good. I recommend to buy, walk in warm weather very well. Thanks to the store. Come quickly!!!
Pants Super, recommend
Very good! Warm quality beautiful! Very satisfied. long waited but not for nothing!
Very good quality, top store i will order more 5 stars top top. Top!!
Delivery long to VRN, 22.11 ordered, received only 10.01, like pantyhose, took 24 M, written 90, for a child 86 cm normally, up to 90 maximum. like pantyhose. on the Pope bear. I took home to walk, but the quality is good, you can go outside if the girls under the dress. I recommend, sorry for the larger size is not. elastic bottom free by the way
Good, well stretch, on the growth of 70 cm took 80, a good stock, and even stretch. Fast shipping
Good tights I order a second time
Shipping is long, quality is good
Good, but came with a speck
The quality is normal, with the store did not communicate, there was no need, the goods the seller sent quickly.
Yakishta is good. delivery is more expensive.