Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kleveer Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kleveer.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@kleveer.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@kleveer.com
Today received the product 22.01.20, delivery fast, good massage. Thank you store ..
Perfect! Thank you
Masseur excellent, delivery about a month, prodovtsa recommend, all super
Excellent quality product tested by the whole family
Eng it's works will see rezult. May me good for driwing. Lat darbojas. redzs S, kāds būs terapeitiskais efekts. Iespýjams labs autovadišanai Pret nogurumu. En works. Let's see what a joke. It may help to relieve fatigue of driving.
Product came quickly tracked store Super
top quality product & quick received. recommend.
Working perfectly! Very strong too. Well packaged. Very fast shipping too. Extremely happy with this. Something like this would normally cost hundreds! Thank you so much I definitely recommend it!!!!
Thank you everything perfectly came the whole while everything works well I'm happy
I did not expect anything from the massager, but he surprised me... Several kinds of effects (all-current, but different in sensations, some do not resemble the current), adjustable the force of impact, in addition to the massager itself there are 2 electrodes with adhesive nozzles, which can be placed anywhere on the body and they will affect simultaneously with the massager. The lining is reusable, but someday the adhesive layer will still come into disrepair, although it is very thick and sticky :) the device is surprisingly powerful, although it works only from 2 small batteries, I use 2 days-batteries are still alive. One of the modes resembles tingling needles, another current, and the coolest mode-as if your skin is tapped with your fingers, this is such an amazing feeling, not at all reminiscent of current. I do not know whether there is a long-term medical effect from the device, but it relaxes well, helps to briefly forget about numbness and neck pain.
Delivery to Turkey 2 months, the description corresponds. let's see how much will work. depending on the receiving country plus customs tax, here paid 15 lire. this is not masage as such, but the electric pulses of different frequencies, type of electrophoresis. with the pain of the heart and thrombrflebit is contraindicated, personally I did not really like it, the current is decent, not convenient in that regard, What you can not see, buttons for addition and change programs.
The parcel came a month before Komsomolsk on the Amur. Visually, everything is whole, in the case has not yet tried, there are no batteries
Great
Received the item yesterday, long delivery process. Need to check how it is working
Package came in 15 days. All included. How it works, has not yet checked
working
Apparently the massager is good, with multiple functions, good quality. Only tried it for few minutes; still need to test for some days before last judgment.
Fast shipping and received much more than expected
The product quality all works great product came quickly. Thanks to the store. I recommend.
In the beginning I did not understand how it works, but I did not think much. Works fine, the only one needs two AAA batteries. Good store, recommend and store. Thank you very much!!!
Excellent massager for such a price.
Ok
Works. Bites with current, beats
Excellent massager with different options
I tested it and it goes well. Depends on the mode you put it on makes you one thing or another.